May I establish service outside of regular work hours?

A charge of $75 for connection or disconnection of gas and/or water service and a charge of $75 for connection or disconnection of electric service will be made if work is done other than during the hours when the utilities office of the City of Iola is open for business. The Iola Police Department, 620-365-4960, will take all information regarding after-hours connections or disconnections. 


For new consumers, these charges shall be in addition to the initial service charge. A charge of $75 for disconnection of water and $75 for disconnection of electric service shall be made in cases of emergency, due to water leakage or electric shorts. No charge will be made for emergency disconnection of gas due to leaks.

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1. What do I need to receive utility service from the City of Iola?
2. Is there a late payment fee if my utility bill is not paid by the due date?
3. Can my utilities be shut off for nonpayment during winter months?
4. What if I have a utility account that is left unpaid?
5. What do I need to do if I have a bad check?
6. What are seasonal utilities service charges?
7. May I establish service outside of regular work hours?
8. If a leak is discovered am I responsible for all charges incurred because of the leak?
9. What types of utility bill payments are available?
10. How much are new electric service charges?